Terms and Conditions

01Definitions and scope

These Terms govern use of the website, platforms and user accounts of شركة نيكسروت (Nexroot), and purchases of its digital services. “Company” or “NEXROOT” means شركة نيكسروت; “Customer” means the person or organization ordering a service; and “User” means an individual accessing the platform personally or as an authorized representative.

“Service” includes assessments, subscriptions, professional reviews, reports, and technical or advisory services. A “Package” comprises specified entitlements, pricing, duration and features. An “Assessment Credit” is an entitlement to one assessment under the applicable package rules.

By accepting these Terms during registration or checkout, the User acknowledges and agrees to them. A separate agreement may govern a particular service and prevails within that service’s scope in the event of conflict, subject to mandatory law.

02Registration and accounts

Users must have the capacity to contract and appropriate authority to represent an organization.
Provide accurate, complete and current information. Protect sign-in credentials and do not share them with unauthorized persons.
Access depends on assigned roles, organizational membership and service settings. Customers manage their users within the permissions available to them.
Notify the Company of suspected unauthorized access. Impersonation and accounts created for unlawful purposes are prohibited.

03Packages and subscriptions

Services may be paid, trial-based or subject to a custom quotation. Before purchase, the service description identifies its scope, features, price, currency, validity, included assessments or reviews, and material requirements or restrictions.

The confirmed order and associated agreement determine commercial entitlements. Subsequent price or feature changes do not override rights under confirmed orders except through a valid agreement or legal requirement.

Add-ons may require an active subscription, as disclosed in their descriptions. Expiry alone does not authorize automatic renewal or recurring charges. These require a clear arrangement accepted in advance that specifies the charging frequency, amount and renewal-cancellation process.

04Assessment credits and usage

Credits are used under the package’s published quantities, eligible frameworks and consumption rules. A shared allowance may cover multiple frameworks. Entitlement, usage and remaining-credit information is available in the account according to the service’s supported features.

A new assessment or separate reassessment is subject to the consumption rules disclosed before starting.
Saving responses or resuming an existing assessment does not by itself constitute a new assessment.
Deleting a draft or abandoning an assessment does not automatically restore a credit. Cases are reviewed under the cancellation and refund policy or an approved support process.
The validity and restrictions disclosed at purchase apply, subject to mandatory rights.

05Assessments, reviews and results

Customers must provide accurate responses and evidence they are entitled to use and share. Results and recommendations reflect the supplied information, methodology and service scope, and depend on the quality and completeness of data and evidence.

Edits may be restricted after assessment completion or report issuance to preserve results and version integrity. Exceptional reopening or reassessment, where offered, is subject to authorization and disclosed usage rules, with appropriate audit records.

Where a service includes a professional review or specialist session, its scope, deliverables and coordination are defined in the order. Assessments, professional reviews and reports do not by themselves constitute ISO certification, official accreditation or a guarantee of compliance or certification. Certification decisions are made by authorized bodies through independent procedures.

Recommendations, including AI-assisted outputs, support decision-making and do not replace legal, professional or specialist audit advice where needed.

06Orders, activation and delivery

Customers review the service description, requirements and total price before confirming an order and paying. The description or order confirmation specifies the activation or delivery timing and information required from the Customer.

Digital services are activated after payment confirmation and satisfaction of service requirements within the disclosed timeframe. Advisory work, reviews and sessions follow the schedule and deliverables in the order or quotation. Material expected delays are communicated with the proposed action and expected timing.

Where delivery depends on Customer information or cooperation, the Company explains those requirements and the effect of delays on the agreed schedule.

07Pricing, payments and invoices

Prices are displayed in Saudi Riyals with a clear indication of whether tax is included. The total payable, including applicable taxes and fees, is shown before payment confirmation.

Payments are processed through approved payment providers and the methods available at checkout. Creating an order or returning from a payment page alone is not proof of payment; confirmation depends on verification of the transaction status with the provider.

Invoices and records are issued under applicable requirements and made available through the Customer account or designated communication channels. The Company does not ask Customers to send full card numbers, security codes or banking verification codes by email, telephone or messaging.

08Cancellation and refund policy

8.1 Cancellation before use

Subject to statutory provisions and exceptions, a consumer may cancel within seven days following the date of contracting for the service if it has not been used and no benefit has been obtained. Creating an account or generally accessing the platform does not by itself mean that all paid services or the entire package have been consumed.

8.2 Cancellation after use begins

Where part of a package has been used or agreed professional work has begun, requests are reviewed against services actually delivered, credits used and work completed. If a partial refund is approved, the calculation of the used portion and refund is explained. No deduction is made for work not performed or fees that were not disclosed or are not legally permitted.

Voluntarily stopping use of a service delivered as agreed does not automatically create a refund entitlement, without affecting statutory rights. Partial use does not waive rights concerning a material failure.

8.3 Non-delivery or material defects

If a paid service cannot be delivered or a material defect prevents its use, the Company takes an appropriate action, such as correction, re-performance, an agreed validity extension or refund of the amount due for the undelivered portion, subject to statutory rights.

8.4 Delivery delays

Statutory cancellation and refund rights apply to delayed services. Subject to the law, a consumer may cancel and recover amounts due where delivery is delayed by more than fifteen days from contracting unless another delivery period was agreed, or where the agreed deadline is missed, except where the delay is due to force majeure. The Company communicates material expected delivery delays.

8.5 Duplicate or incorrect charges

The Company reviews reported duplicate or incorrect charges and returns amounts found not to be due after reconciling order and payment records.

8.6 Requests and processing

Email contact@nexroot.io with the order or invoice number, account email and reason for the request. Do not send sensitive card data.
The Company acknowledges receipt and responds within five business days after receiving the information needed for review, and advises if additional documents are required.
Once approved, the Company initiates the refund with its payment provider within five business days, or sooner where required by law.
Refunds are returned to the original payment method where possible. Bank and provider processing times may affect when the credit appears. Available expected timings are communicated to the Customer.

Business days are Sunday through Thursday, excluding official holidays in Saudi Arabia. Internal review does not prevent Customers from exercising statutory rights or making a complaint to the competent authority.

09Acceptable use

Do not bypass permissions or access other organizations’ accounts or data.
Do not exploit vulnerabilities, disrupt services, or upload malicious, unlawful or infringing content.
Falsifying evidence, impersonation and unauthorized resale of service access are prohibited.
Observe subscription scope, licenses and rights in uploaded content. Report security issues through designated communication channels.

10Intellectual property and Customer content

NEXROOT and relevant rightsholders retain rights to the platforms, software, designs, marks, original content and licensed components. Customers may use purchased services and outputs for agreed purposes, without acquiring ownership of platform software unless expressly agreed in writing.

Customer data, documents and evidence remain owned by the Customer or their rightsholders. Company use is limited to delivering services and meeting its obligations under the Privacy Policy and relevant agreements. Customer names, logos and confidential data are not used for marketing without prior consent.

Copying, reselling or extracting platform components contrary to law or licenses is prohibited. Rights in referenced standards, frameworks and materials remain respected.

11Confidentiality and personal data

Personal data is processed under the Saudi Personal Data Protection Law, applicable regulations and the Privacy Policy published on the website. Appropriate safeguards and access restrictions are applied according to operational need and authorization.

Service-provider engagement and processing or transfers outside Saudi Arabia are subject to applicable legal requirements. Users must have appropriate authority to upload organizational information and third-party data.

Requests to exercise applicable data rights, including access, correction and deletion, may be sent to contact@nexroot.io. Requests are handled under statutory conditions, timelines and exceptions. Records may be retained for legal obligations or legitimate claims.

12Third parties and integrations

The Company may use payment providers, technical suppliers or specialists to deliver parts of a service, explaining third-party roles where material to scope or Customer rights. Such engagement does not remove Company obligations for services it has sold.

An independent service contracted directly with another party is governed by that agreement, with its independence explained before contracting. Data access remains subject to authorization and legal and contractual obligations.

13Availability and maintenance

The Company seeks to provide stable services. Maintenance, updates or technical incidents may cause temporary interruptions. Material planned outages are communicated where practicable.

Any binding service levels or availability percentages are specified in a separate agreement where offered. Failures preventing use of a paid service are addressed under the applicable agreement, this policy and statutory rights.

14Liability and limitations of outputs

Using the platform does not guarantee a particular commercial or regulatory outcome. This does not relieve the Company of delivering the agreed service or addressing a failure attributable to it.

Liabilities, warranties and remedies depend on each party’s obligations, causation, applicable law and valid agreements. These Terms do not exclude non-excludable liability or waive non-waivable rights.

15Suspension and account closure

Proportionate restrictions or suspension may be applied for security threats, unlawful use, material breaches or unpaid amounts due. The Company explains the reason and provides a reasonable opportunity to remedy the issue where circumstances permit.

Account closure or subscription termination may be requested under the service process and agreement. Closure may end access. Outstanding amounts and undelivered services are settled under this policy and statutory rights. Data retrieval or export requests are handled according to available capabilities and legal and contractual obligations, while necessary records are retained.

16Changes and effectiveness

These Terms may be updated as services or legal requirements evolve. The updated version and its effective date are published, and material changes are communicated by email or through the platform. Renewed consent is obtained where required by law or the nature of the change.

Changes do not retrospectively reduce acquired rights under confirmed orders. This version takes effect when published on the website, subject to existing order terms and agreements.

17Governing law and disputes

These Terms are governed by the laws of Saudi Arabia. The parties seek amicable resolution through designated channels without restricting legal rights or statutory deadlines.

Unresolved disputes are referred to the competent court or authority unless a separate valid arbitration agreement or mandatory jurisdiction rule applies. Both language versions should be read consistently. Where meanings differ, the Arabic text prevails to the extent permitted by applicable law and agreements.

18Contact and Customer service

For enquiries, support, cancellation and refund requests, or complaints:

Service provider: شركة نيكسروت — Nexroot
Website: nexroot.io
Email: contact@nexroot.io
Customer service: +966 55 066 2845

Include the order or invoice number when contacting us about a paid transaction.